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ЗарегистрироватьсяКандидат
Женщина, 39 лет, родилась 3 сентября 1985
Екатеринбург, готова к переезду, не готова к командировкам
Где ищет работу
Екатеринбург
Все районыМиасс
Все районыКалининград
Все районыReservations Manager, Reservations Agent, Translator, Interpreter
20 000 ₽ на руки
Специализации:
- Переводчик
Занятость: полная занятость
График работы: полный день
Опыт работы 18 лет 4 месяца
Октябрь 2009 — по настоящее время
15 лет 7 месяцев
Novotel Yekaterinburg Centre
Екатеринбург
Reservations Agent
- Responsible and accountable for all operations in relation to the reservations area of the hotel.
- Process and input groups and corporate reservations following hotel reservations policy.
- Ensure all reservations are accurately actioned within the same working day.
- Ensuring all guest information is obtained and profiles are correctly set-up.
- Responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorized by the Reservations Manager.
- Providing efficient and courteous telephone service to guests and callers to create a favorable public image as part of service the hotel has to offer.
- All computer input, manual filing procedures and statistical information relevant to reservations.
- Providing the most comprehensive and accurate information to telephone callers, guests and other staff and Departments of the Hotel.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Process and input groups and corporate reservations following hotel reservations policy.
- Ensure all reservations are accurately actioned within the same working day.
- Ensuring all guest information is obtained and profiles are correctly set-up.
- Responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorized by the Reservations Manager.
- Providing efficient and courteous telephone service to guests and callers to create a favorable public image as part of service the hotel has to offer.
- All computer input, manual filing procedures and statistical information relevant to reservations.
- Providing the most comprehensive and accurate information to telephone callers, guests and other staff and Departments of the Hotel.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
Октябрь 2008 — Октябрь 2009
1 год 1 месяц
Photo Aqua Studio
Екатеринбург
Administrator, Translator, Photo Stocks Expert
- Working with the studio clients personally, on the phone.
- Organizing work of the studio, business meetings.
- Translating coming in mail.
- Working with English and American Photo Stocks on the Internet.
- Organizing work of the studio, business meetings.
- Translating coming in mail.
- Working with English and American Photo Stocks on the Internet.
Июль 2008 — Октябрь 2008
4 месяца
Babel Media
Екатеринбург
Translator/Linguistic Games Tester
Provision of linguistic QA knowledge and expertise in Babel’s PC and Console Quality Assurance department where the company provides testing services for the world’s leading games publishers. The job entails testing games following structured testing methodologies and producing bug reports for submission to Babel’s clients. Production of bug reports is to the highest possible specified linguistic and quality standards (specifically with reference to hardware manufacturers’ standards and terminology).
Key Duties
Day to day execution of assigned projects, including testing, linguistic review, translation and production of test reports as required by the QA Coordinator team.
- Ensuring all project deliverables comply with company and client quality standards as defined by the Quality Standards Managers.
- Assist in the logging and storage of testing hardware.
- Application of company software logging policy.
Key Duties
Day to day execution of assigned projects, including testing, linguistic review, translation and production of test reports as required by the QA Coordinator team.
- Ensuring all project deliverables comply with company and client quality standards as defined by the Quality Standards Managers.
- Assist in the logging and storage of testing hardware.
- Application of company software logging policy.
Июль 2007 — Август 2008
1 год 2 месяца
Plough Inn
Екатеринбург
General/Personal Assistant
- Meeting/serving guests of the hotel, restaurant and bar.
- Ensuring all the guests happy.
- Ensuring all the public and personal areas clean.
- Organizing business meetings, providing drinks, snacks.
- Answering the phone, taking reservations.
- Sorting coming in post.
- Organizing holidays.
- Teaching new staff.
- Ensuring all the guests happy.
- Ensuring all the public and personal areas clean.
- Organizing business meetings, providing drinks, snacks.
- Answering the phone, taking reservations.
- Sorting coming in post.
- Organizing holidays.
- Teaching new staff.
Май 2006 — Октябрь 2006
6 месяцев
Trimper Amusements, Inc.
Екатеринбург
Cashier
Customer Service.
- Working with cash.
- Working with customers.
- Working with cash.
- Working with customers.
Навыки
Уровни владения навыками
Опыт вождения
Права категории B
Обо мне
- Perfect English (speaking and writing).
- German (beginner).
- Perfect computer skills.
- Great experience working abroad.
- Communication skills (on the phone as well).
- Good Team Worker.
- Pedagogical skills.
Responsible‚ punctual‚ tolerant‚ easy going‚ determinative‚ innovative, team player‚ able to find solutions in any situation.
- German (beginner).
- Perfect computer skills.
- Great experience working abroad.
- Communication skills (on the phone as well).
- Good Team Worker.
- Pedagogical skills.
Responsible‚ punctual‚ tolerant‚ easy going‚ determinative‚ innovative, team player‚ able to find solutions in any situation.
Высшее образование
2007
Shadrinsk State Teachers’ Pedagogical Institute, Russia
Faculty of Foreign Languages, A Teacher of English language, specialty: “Foreign language (English)”
Знание языков
Повышение квалификации, курсы
2007
Course: Professional English Program, Advanced Level
London TWIN Group Language Academy, UK
2007
Course: Professional English Program, Advanced Level, NCFE Level 3 Certificate, Advanced Level
London TWIN Group Language Academy, UK
2005
Faculty of Additional Profesions
Shadrinsk State Teachers’ Pedagogical Institute, Russia
2005
Faculty of Additional Profesions, Translator and an Interpreter (English language)
Shadrinsk State Teachers’ Pedagogical Institute, Russia
Гражданство, время в пути до работы
Гражданство: Россия
Разрешение на работу: Россия
Желательное время в пути до работы: Не имеет значения