Job Responsibilities: • Provide administrative support to spa departments as needed. • Ensure smooth operation of reception, supervision of receptions (hiring, procedures, accounting...) • Co ordinate sales activities when needed. • Work with the Spa Manager in the formulation of plans for projects and other areas. • Assist in the administration and implementation of staff training in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, facial, etc.), Retail sales ... • Supervises all Body Tech. operations. • Promote and sell customised spa programmes to conference groups as required. • Maintain thorough knowledge of competitors, including location, services offered, pricing, and promotions. • Prepare and update service operations manuals. • Conduct employee in-services on any accepted techniques or programmes and demonstrate the proper use of equipment and products. • Tour potential clients/members as needed. • Effective scheduling of all Spa positions. • Development and adherence of Standard Operating Procedures Manual. • To maintain inventory of supplies for the administration of the spa facility. • To conduct selection interviews for new hires as and when required. • To conduct weekly/monthly reception departmental communication meeting and to represent Facility operations in weekly Spa departmental meetings. • Follow and ensure that all employees all safety procedures and practices. • Development and adherence of Reception department Emergency Procedures/Safety Manual. • To assist in preparation of monthly budget and to assist in the preparation of annual operational budget. • To seek the spa's ability to maximize revenues by analyzing the day to day bookings, and future booking and coordinating schedules and services with spa manager, supervisor and coordinators accordingly. • To ensure maintains a positive relationship with all departments in the Spa and Hotel. • Responsible for the efficient training of all reception employees in all aspects of job tasks, and to assist in the training and development of new hires and current employees. • Responsible for all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in facility operations (cross training). • To ensure all employees adhere to all hotel standards as stated in the employee handbook. • To ensure the facility is in peak condition at all times (operations and cleanliness). • To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority. • To carry out any other duties and responsibilities as assigned.

Job Responsibilities: • Answer telephone inquiries promptly and professionally and channel to appropriate for assistance. • Greet members and guests in a friendly and efficient manner, give tours of spa, as required. • Be knowledgeable about all aspects of the facility. • Provide information and literature of facility in person and via telephone. • Control entry into all areas of facility by restricting all unauthorized individuals. • Collect moneys or other suitable payment from clients for all services rendered. • Treatment bookings/scheduling. • Exercise thorough knowledge of opening and closing procedures. • Ensure smooth operation of reception • Respond to inquiries by phone and in person, providing complete details of all club aspects. • Handle special assignments. • Co ordinate sales packets, when needed. • Maintain office files. • Assist in the administration and implementation of staff training in reception operations i.e. Business telephone usage, Guest relations, Spa services (massage, facial, etc.), Retail sales ... • Maintain inventory and stocking of all reception materials • Adherence to Standard Operating Procedures Manual. • To maintain inventory of supplies for the administration of the reception. • To maintain accurate records as required by provincial regulations. • To attend weekly/monthly reception departmental communication meetings. • Follow and ensure that all employees follow all safety procedures and practices. • Adherence to Reception department Emergency Procedures/Safety Manual. • Ensure all departments adhere to all safety practices of the hotel. • Maintain the receptions in peak condition at all times while adhering to all aspects of the operations budget, including payroll. • Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.

Факультет лингвистикиСпециальность: перевод, переводоведение

Факультет русского языка и литературыСпециальность: культурология

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