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ЗарегистрироватьсяКандидат
Мужчина, 33 года, родился 25 октября 1991
Екатеринбург, готов к переезду, готов к командировкам
Где ищет работу
Екатеринбург
Все районыУправляющий ресторана
Специализации:
- Менеджер ресторана
Занятость: полная занятость
График работы: полный день
Опыт работы 4 года 7 месяцев
Июль 2015 — Январь 2016
7 месяцев
Сочи
Менеджер ресторанов и баров
• Assisted the the Director of Food and Beverage in delivering the brand promise by managing the Restaurant operations for the hotel.
• Was responsible for Passage restaurant, Lobby bar and Pool bar, Bourride restaurant.
Customer Service
• To ensured that all employees in the outlets deliver the brand promise and provide exceptional guest service at all times.
• To ensured that outlets employees also provide excellent service to internal customer as appropriate.
• To handled all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
• To ensured that the monthly forecasted food and beverage revenues are achieved.
• To proactively managed all costs.
• To maximized employee productivity thought the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the outlets as well as the expectations of the guests.
• To assisted in the maintenance of the outlets point-of-sales system.
• To ensured that all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlets checks.
• To oversee the proper use and security of cahier/ waiter/ waitress floats.
• To assisted in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks , equipment care and maintenance and inventory taking as required.
Personnel
• To assisted in the recruitment and selection of outlets employees. To followed hotel guidelines when recruiting and use a competency - based approach to selecting employees.
• To maximized the effectiveness of outlets employees by developing each of their skills and abilities though the appropriate training, coaching, and/or mentoring.
• To implemented effective training programs for employees in coordination with the Training Manager and the outlet's Departmental Trainers.
• Was responsible for Passage restaurant, Lobby bar and Pool bar, Bourride restaurant.
Customer Service
• To ensured that all employees in the outlets deliver the brand promise and provide exceptional guest service at all times.
• To ensured that outlets employees also provide excellent service to internal customer as appropriate.
• To handled all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
• To ensured that the monthly forecasted food and beverage revenues are achieved.
• To proactively managed all costs.
• To maximized employee productivity thought the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the outlets as well as the expectations of the guests.
• To assisted in the maintenance of the outlets point-of-sales system.
• To ensured that all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlets checks.
• To oversee the proper use and security of cahier/ waiter/ waitress floats.
• To assisted in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks , equipment care and maintenance and inventory taking as required.
Personnel
• To assisted in the recruitment and selection of outlets employees. To followed hotel guidelines when recruiting and use a competency - based approach to selecting employees.
• To maximized the effectiveness of outlets employees by developing each of their skills and abilities though the appropriate training, coaching, and/or mentoring.
• To implemented effective training programs for employees in coordination with the Training Manager and the outlet's Departmental Trainers.
Февраль 2014 — Июль 2015
1 год 6 месяцев
Hyatt Regency Ekaterinburg/ Hyatt Regency Sochi
Екатеринбург
Ассистент менеджера ресторана
• Assisted the Operations manager of Food and Beverage department and the Director of Food and Beverage in delivering the brand promise by managing the Restaurant operations for the hotel.
• In comparison with 2013 in 2014 overall experience increased in 7.9% ( 2013 – 76.4%; 2014 – 84.3%), satisfaction with service received in 1.4% ( 2013 – 75.3%; 2014 – 76.7%), satisfaction with quality of food/beverage in 7.1% ( 2013 – 76.1%; 2014 – 83.2%).
• Actively worked on upsell performance for the restaurant as a result the beverage revenue was increased on 55.5% 2013 vs 2014.
• Total Payroll and Related expenses decreased on 5.5%
• Maintain good results in Employee engagement yearly survey and developing action plans.
• Analyzed monthly P&L reports and provided the details and explanations of Restaurant expenses.
• Departmental Expenses and FF&E forecasting.
• Was responsible for the Perfomance Development Plans for all employees, monitored the results of their activities and the way of reaching their goals.
• Became a winner of a manager of the quarter contest in 2014.
• Hyatt Regency Ekaterinburg has been awarded with "Hotel Team of the Year - 2013" among more than 500 Hyatt hotels all over the world.
• Organized the dinner for Hyatt CEO and Mr. Pritzker
• In comparison with 2013 in 2014 overall experience increased in 7.9% ( 2013 – 76.4%; 2014 – 84.3%), satisfaction with service received in 1.4% ( 2013 – 75.3%; 2014 – 76.7%), satisfaction with quality of food/beverage in 7.1% ( 2013 – 76.1%; 2014 – 83.2%).
• Actively worked on upsell performance for the restaurant as a result the beverage revenue was increased on 55.5% 2013 vs 2014.
• Total Payroll and Related expenses decreased on 5.5%
• Maintain good results in Employee engagement yearly survey and developing action plans.
• Analyzed monthly P&L reports and provided the details and explanations of Restaurant expenses.
• Departmental Expenses and FF&E forecasting.
• Was responsible for the Perfomance Development Plans for all employees, monitored the results of their activities and the way of reaching their goals.
• Became a winner of a manager of the quarter contest in 2014.
• Hyatt Regency Ekaterinburg has been awarded with "Hotel Team of the Year - 2013" among more than 500 Hyatt hotels all over the world.
• Organized the dinner for Hyatt CEO and Mr. Pritzker
Ноябрь 2012 — Февраль 2014
1 год 4 месяца
Hyatt Regency Ekaterinburg
Екатеринбург
Старший смены ресторана
• Assisted to Restaurant Manager of leading department according to corporate goals and missions.
• Monitored and analyzed positive and negative comments according to Guest’s Satisfaction surveys and developed strategies to improve.
• Filled in rosters in 1C program. Two times a month the overtime and undertime report was given to Outlet Manager thus payroll expenses were controlled.
• Created and developed together with HR training procedures and implemented efficient learning instruments ( MOS, wine and food paring, Micros manual, daily check lists, wine glossary, TBD, PLS for new comers, casuals and barmen)
• Handled VIP guests.
• Monitored beverage and food cost for two outlets. Beverage cost was 2.4% decreased.
• Was responsible for all consumptions, BMFs, requisitions, beverage inventories for two outlets.
• Organized all big events in the outlet including the New Year, wine dinners, pasta nights, Sunday brunches, celebrations, private events (the preparation of overall equipment and linen, table plans, staff trainings, communication with the suppliers).
• In comparison with 2012 in 2013 overall experience increased in 4.2% ( 2012 – 72.2%; 2013 – 76.4%), satisfaction with service received in 9.7% ( 2012 – 65.6%; 2013 – 75.3%), satisfaction with quality of food/beverage in 6.1% ( 2012 – 70.0%; 2013 – 76.1%).
• Completed cross training in kitchen.
• Participate in a maintenance inspection of the outlet (walk-through) on a daily basis.
• According to Hotel HyStar results of the year had the second place.
• Monitored and analyzed positive and negative comments according to Guest’s Satisfaction surveys and developed strategies to improve.
• Filled in rosters in 1C program. Two times a month the overtime and undertime report was given to Outlet Manager thus payroll expenses were controlled.
• Created and developed together with HR training procedures and implemented efficient learning instruments ( MOS, wine and food paring, Micros manual, daily check lists, wine glossary, TBD, PLS for new comers, casuals and barmen)
• Handled VIP guests.
• Monitored beverage and food cost for two outlets. Beverage cost was 2.4% decreased.
• Was responsible for all consumptions, BMFs, requisitions, beverage inventories for two outlets.
• Organized all big events in the outlet including the New Year, wine dinners, pasta nights, Sunday brunches, celebrations, private events (the preparation of overall equipment and linen, table plans, staff trainings, communication with the suppliers).
• In comparison with 2012 in 2013 overall experience increased in 4.2% ( 2012 – 72.2%; 2013 – 76.4%), satisfaction with service received in 9.7% ( 2012 – 65.6%; 2013 – 75.3%), satisfaction with quality of food/beverage in 6.1% ( 2012 – 70.0%; 2013 – 76.1%).
• Completed cross training in kitchen.
• Participate in a maintenance inspection of the outlet (walk-through) on a daily basis.
• According to Hotel HyStar results of the year had the second place.
Февраль 2012 — Ноябрь 2012
10 месяцев
Hyatt Regency Ekaterinburg
Екатеринбург
Старший официант
• Served the tables according to Hyatt International service.
• Helped all the outlets of Food and Beverages department.
• Had a lot of positive guest comments in Medallia and in the book of comments and suggestions.
• Reviewed training records for employees, observed their work and summarized areas of concern.
• Took part in preparing a Departmental training plan for one of the months based on indentified needs.
• Reviewed morning and evening responsibility sheets and coach staff.
• Checked the grooming before the shift and indicated weak points.
• Observed the work of employees during the shift, indicated mistakes and improvements that might be necessary.
• Completed online trainings via Hyattconnect ( coaching/customer focus/difficult interactions/feedback essentials/leading and motivating/ managing upwards/new manager transitions/ performance appraisal/presentation skills/team leadership/time management/writing skills/security and terrorism awareness).
• Helped all the outlets of Food and Beverages department.
• Had a lot of positive guest comments in Medallia and in the book of comments and suggestions.
• Reviewed training records for employees, observed their work and summarized areas of concern.
• Took part in preparing a Departmental training plan for one of the months based on indentified needs.
• Reviewed morning and evening responsibility sheets and coach staff.
• Checked the grooming before the shift and indicated weak points.
• Observed the work of employees during the shift, indicated mistakes and improvements that might be necessary.
• Completed online trainings via Hyattconnect ( coaching/customer focus/difficult interactions/feedback essentials/leading and motivating/ managing upwards/new manager transitions/ performance appraisal/presentation skills/team leadership/time management/writing skills/security and terrorism awareness).
Июль 2011 — Февраль 2012
8 месяцев
Hyatt Regency Ekaterinburg
Екатеринбург
Бармен
• Created the menu of seasonal cocktails.
• Updated the cost of all the cocktails.
• Made a par stock list for two outlets.
• Organized and hold a wine/ cocktail / spirits for outlet employees and prepared the necessary reference material for the attendees.
• Completed cross training in whisky bar, sommelier courses.
• Updated the cost of all the cocktails.
• Made a par stock list for two outlets.
• Organized and hold a wine/ cocktail / spirits for outlet employees and prepared the necessary reference material for the attendees.
• Completed cross training in whisky bar, sommelier courses.
Навыки
Уровни владения навыками
Опыт вождения
Права категории B
Обо мне
1. Отель Hyatt Regency Ekatrinburg - стал лучшем отелем в компании Hyatt Corporation.
2. В течении работы становился лучшим менеджером в компании.
3. Сотрудник года.
4. Опыт в международной сети отелей с самыми высокими стандартами в отеле питания.
5. Hyatt Regency Sochi - лучший бизнес отель в России
2. В течении работы становился лучшим менеджером в компании.
3. Сотрудник года.
4. Опыт в международной сети отелей с самыми высокими стандартами в отеле питания.
5. Hyatt Regency Sochi - лучший бизнес отель в России
Среднее специальное образование
2011
Уральский колледж строительства, архитектуры и предпринимательства
Инженер
Знание языков
Гражданство, время в пути до работы
Гражданство: Россия
Разрешение на работу: Россия
Желательное время в пути до работы: Не имеет значения